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At SERVPRO of Southern and Eastern Rockland County we handle more then just water and fire damage

1/2/2020 (Permalink)

Recognized as a leading fire, water, and mold restoration provider by hundreds of insurance companies, SERVPRO of Southern and Eastern Rockland County also offers fast and reliable mold, biohazard/sewage, vandalism and crime scene cleanup and restoration services. Visit our website to learn more.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. 

SERVPRO service technicians are trained to safely and effectively remove bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. 

Equipped with the necessary safety equipment and cleaning products, SERVPRO of Rockland County helps turn unsafe environments into clean, safe homes and offices. 

Our services cover the following issues:

  • Bloodbourne Pathogens: SERVPRO removes and disposes of bodily fluids, tissue and other potentially pathogenic substance resulting from accident, trauma, crime or death. Technicians clean, disinfect, and deodorize the structure.
  • Methamphetamine Labs: Many chemicals used in the production of illegal drugs are volatile and can leave harmful residues throughout a structure. SERVPRO follows federal and state guidelines to properly clean all surfaces. 
  • Crime Scene Residues: Fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues can be cleaned from surfaces and contents to restore your property. 
  • Arson and Vandalism: After the fire trucks are gone, your home and belongings likely suffer from not only fire and smoke damage, but also extensive water damage from firefighting efforts. SERVPRO has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet. 
  • Sewage Backups: Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination. This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.
  • Black Water Intrusions: This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.
    • May contain untreated sewage, harsh chemicals, and microbes
    • Water from flooding rivers or sewer backup
  • Mold Mitigation and Remediation: Mold can produce allergens and irritants and has the potential to cause other health effects. Mold can spread quickly through your home or business in as little as 48 hours. If you suspect that your home or business has a mold problem, we can inspect and assess your property. If mold is found, we have the training, equipment, and expertise for the remediation of your mold infestation.

Trust the professionals at SERVPRO of Southern and Eastern Rockland County 845-753-3730.

It's the Water You Don't See

1/2/2020 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. 

The key to avoiding costly future restoration is to handle every water problem as a serious problem that will affect your property. Our SERVPRO Southern and Eastern Rockland County service technicians have the training and equipment to find and dry unseen water before secondary damage occurs. The proper equipment makes a measurable difference in reducing the damage and expense during a fire or water damage event. 

When time matters, technology and equipment must be counted on to work, here are just a few of the tools our technicians use to do their job and restore your property.  

Moisture sensors are used to detect moisture in carpets, baseboards and walls. 

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate reading, allowing technicians to monitor the drying process. 

Thermohygrometers measure temperature and relative humidity. When armed with this information, technicians can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but  also to disinfect and deodorize. 

Ultra Low-Volume Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard to reach areas. 

Thermal Foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles. 

These are just a few pieces of the professional grade equipment that each SERVPRO technician is trained to use to help ensure your property is completely restored.

Halt Winter Heating Hazards

12/17/2019 (Permalink)

Did you know? 50% of all residential heating-related fires are reported during the months of December, January and February.

Keep the following safety tips in mind to help reduce your risk of a heating-related fire in your Rockland County home or business. 

  • Keep anything flammable at least three feet away from heating equipment., like the furnace, fireplace, wood stove, or a portable space heater. Have a three foot "kid free" zone around open fires and space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container a safe distance away from your home. 
  • Remember to turn portable heaters off when leaving the room or going to bed. 
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer's instructions. 
  • Test smoke alarms monthly. 

If your Rockland County property does suffer fire damage in your home or business, contact SERVPRO of Southern and Eastern Rockland County to help make it "Like it never even happened."

Storm Damage: Being Flood Smart

12/16/2019 (Permalink)

Flooding can happen fast even in the winter months. Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. 

The American Red Cross recommends having the following list of items packed and ready to go in the event of an emergency or evacuation due to flooding.

  • Water-3+ day supply; one gallon per day per person
  • Food-3+day supply of non-perishable, easy to prepare food
  • Flashlight
  • Battery-powered or hand crank radio (NOAA Weather Radio, if possible)
  • Extra batteries (all sizes)
  • First Aid Kit
  • Medications (7 day supply) and medical items (hearing aids, glasses, contacts, syringes, canes)
  • Multi-purpose tool, supplies to secure your home
  • Personal hygiene items
  • Copies of personal documents (medication lists, deed/lease to home, insurance policies, birth certificates)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Blanket
  • Baby supplies, pet supplies
  • Maps
  • Extra car and house keys
  • Extra clothing for both warm, cold and rainy weather-sturdy footwear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Being safe should be your first priority, minimizing the impact of a flood or storm damage to your property is also important. At SERVPRO of Southern and Eastern Rockland County we are here to help and can handle any water disaster left after the flood. Visit our Flood Tips page to learn more.

Fire Safety: Every Second Counts

12/5/2019 (Permalink)

Every second counts during a fire. Fire experts agree; people have as little as two minutes to escape a burning home or work space. It is critical to be prepared and have an escape plan in place.

Once the plan is developed, it is critical everyone in the home or office understands the plan. The best way to do this is to discuss and practice the plan at least twice a year.

The following are a suggestions to help you develop an emergency escape plan: 

  • Draw a map of each level of your home or business and show all the doors and windows. Find two ways to get out of each room. Make sure all doors and windows that lead to outside open easily. 
  • Consider escape ladders for sleeping areas on the second floor. Only purchase collapsible escape ladders evaluated by a recognized testing laoratory. 
  • Choose an outside meeting place a safe distance from the home or business where everyone can meet. Make sure to mark this location on the map. 
  • Teach children how to escape on their own in case you annot help them. 

Here are some Fire Prevention tips:

  • Install smoke alarms and carbon monoxide detectors in your home and test them monthly.
  • Don't Wait, Check the Date-Replace smoke alarms every 10 years. 
  • Store matches and Lighters safely, mainly out of the reach of children. Also, make sure you store them in locations where combustion or exposure to flames might be an issue.
  • Practice proper cooking safety. Don't leave cooking food unattended, have a working fire extinguisher in the kitchen, keep children and pets away from the kitchen while cooking. 
  • Be careful with all open flames, never leave them unattended. 
  • Generators should always be used outside the home. Carbon monoxide poisoning can occur when a generator is not working or vented properly. 

The key is to reduce risks by practicing fire safety in your home and business, while there are no guarantees taking these steps will help prevent fires and keep your property, family or coworkers safe.

Read our Fire Damage restoration services page to learn more.

SERVPRO Donates Some Time to Clean A Veterans Carpet

11/12/2019 (Permalink)

SERVPRO Technician cleaning stairway carpets. Felix cleaning carpet

In honor of Veterans Day on November 11, SERVPRO of Southern and Eastern Rockland County recently donated our cleaning services to a Captain in The Salvation Army and her service dog living in Nanuet, New York. Felix our SERVPRO carpet cleaning expert has been with us for over 20 years and did a great job cleaning and deodorizing the carpets in the Rockland County home.  

This years 2019 Veterans Day theme is "SERVICE" which  observes and honors military veterans who have played a critical role in our local communities and countries history. 

We were happy to help this very nice veteran and her service dog. A big Thank you to Karen for coordinating this effort, Felix for his great Carpet Cleaning skills, Charlie for always supporting such efforts and most of all the Veteran and her service dog! #HERETOHELP 

Winter Weather Worries

11/5/2019 (Permalink)

Winter weather and temperatures falling below freezing in the Rockland County New York area can bring about home water damage issues such as frozen pipes and ice dams. These damages are costly to repair and in most instances can be prevented. 

Frozen Pipes

Frozen pipes are not only those exposed to the cold weather, such as outdoor pipes, but also pipes in cold areas like basements, attics, garages and kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your home if not properly and quickly fixed. 

According to The American Red Cross here are some tips to prevent pipes from freezing:

  • Drain water completely from swimming pool, sprinkler system and outside hoses.
  • Open kitchen cabinets to let warm air near plumbing.
  • In extreme cold, let water drip from faucets that may come from exposed pipes.
  • Keep your heat set at the same temperature day and night. The temperature should not be set below 55°

Ice Dams

Ice dams can cause major damage during the snowy season. They form when heated air melts roof snow downward into water dammed behind still frozen ice. When the trapped water cannot run into the gutter system, it can backflow under the roof's shingles and into the structure's interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, (source Travelers.com) check for water stains or moisture in your attic or along ceiling of exterior walls in your home. These are indicators that ice dams have occurred and water has penetrated the roof membrane. Remove the ice dam quickly to prevent major water damage to your homes exterior and interior. Using heated cables, a roof shovel, or calcium chloride ice melt can be used to alleviate the ice dam problem. 

If winter weather causes water damage to your property, SERVPRO of Southern and Eastern Rockland County has trained professional technicians ready to restore your property.

Fire Mitigation Requires Quick Action

10/4/2019 (Permalink)

The faster our SERVPRO of Southern and Eastern Rockland County team of professional Service Technicians arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better you home and contents will recover from the fire disaster. We will make sure the fire damage cleanup will be handled properly by utilizing the following steps:

Structural Cleaning: After a smoke, soot or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. Our experienced Service Technicians will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found with the structure.

Contents Cleaning: All of the restorable contents in the affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO of Southern and Eastern Rockland County can provide both dry and/or wet cleaning services. Additionally, restorable contents will be cleaned and deodorized to preloss conditions.

Deodorization: Our SERVPRO Rockland County team of Service Technicians provide specialized services, equipment and cleaning products that will rid the property of offensive odors left behind by the fire or smoke damage. We do not merely cover up the lingering odors with a fragrance, they seek out the source of the odor and remove it.

Don’t leave the cleanup of your Rockland County home or business after a fire to just anyone, call in the trusted professionals at SERVPRO of Southern and Eastern Rockland County. We have years of experience and knowledge dealing with fire, smoke and soot damage, our team can help you through the process of cleaning and restoring your home. Call 845-753-3730. To learn more visit Fire Cleanup and Restoration Information

Does Your Rockland County Business have an Escape Plan?

9/24/2019 (Permalink)

An emergency escape plan is not required for all businesses, however, OSHA recommends building an emergency action plan to protect yourself, your employees, and your business during an emergency. OSHA suggests the following steps when developing a plan.

Organize an Emergency Preparedness Procedures review with employees to review your emergency plans. You may wish to select an individual or team of individuals to lead and coordinate your emergency plan.

Once a plan is developed, post evacuation procedures, including routes and exits, where they are easily accessible to all employees. Ensure all exits and routes are clearly marked and will lit, wide enough to accommodate the number of evacuating personnel, and unobstructed and clear of debris at all times.

Conduct office evacuation exercises and drills. Designate a safe spot outside of the facility where employees can regroup, recover and conduct a head count. Once completed, evaluate how well the plan worked and if additional training or exercises are needed. 

SERVPRO of Southern and Eastern Rockland County can help you and your business with the cleanup after any water, sewage or fire disaster. But first make sure your employees, and customers are safe by planning ahead and having a plan. 

*Tips provided by the National Fire Protection Association and the Occupational Safety and Health Administration.

Is Your Rockland County Business Prepared?

9/17/2019 (Permalink)

How quickly your Rockland County company can get back to business after a fire, flood, or storm often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. Review the following questions to learn if your company is prepared.   

Be Informed: Do you know what types of emergencies might affect your company?

Develop a Business Continuity Plan: Do you know which staff, procedures, and equipment are absolutely necessary to keep operating? Are you ready for utility disruptions? Do you have a plan if your building is not accessible? What will you do if your suppliers are impacted? 

Prepare Your Emergency Plan: Do you have an plans  for evacuation and shelter? Do you have plans for communications with employees before and during? Do you have copies of buildings and site maps with utilities and emergency routes marked? Are any employees trained for medical emergencies?

Practice the Emergency Plan: If you have a plan, have your practiced it recently? How often do you review the plan? Do you have to coordinate the plan with other businesses?

Review Insurance coverage: Have you review your insurance coverage recently to see if you're covered in a disaster?

Secure Your Facility and Equipment: Have you conducted a room to room survey to determine what can be strapped down and secured?

Improve Cyber security: Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you update your antivirus software?

Promote Family and Individual Preparedness: Do you encourage employees to have a personal emergency supply kit and a family communication plan? 

If you answered "NO" to any of these questions, visit https://www.ready.gov/ and learn how to better prepare your business, employees, and family. Also, call Art at SERVPRO of Southern and Eastern Rockland County to complete an Emergency Ready Profile for your business. This is a great first step to better prepare your business for any type of disaster.