When Water Damage Strikes
The first 24 hours following a water loss are the most important in preventing secondary or permanent damage to your home or business. To help ensure a water damage is handled correctly complete the following steps:
SERVPRO Technicians will:
Inspection: SERVPRO Technicians will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.
Emergency Service: Technicians will take steps to help protect your home of business, as well as personal belongings and other contents, from further damages by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step by step.
Monitoring: To help ensure your home or business and belongings are dried to appropriate industry standards, a technician will monitor the drying process. The updates will be consistently be communicated to you.
Restoration Services: Are available upon request. We will repair structural materials, reinstall carpets, and clean affected areas of your property. A final walk-through of the job-site will be conducted with you.
Emergency Water Damage Tips:
- Shut off the water source if possible or contact a qualified party to stop the water source.
- Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
- Remove as much excess water as possible by mopping or blotting.
- Place aluminium foil or wood blocks between furniture legs and wet carpeting.
- Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
- Don't enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
- Don't use your household vacuum cleaner to remove water *this could cause electrical shock and/or damage to the vacuum.
- Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. Watch for a possible Ceiling collapse.
Build An Emergency Kit
Be Prepared at your home or business with an Emergency Kit. https://www.ready.gov/ suggests you have enough supplies to last for at least three days. Below are some suggested items to include in your kit.
- 3-day Supply of non-perishable food
- Water-One gallon per person per day
- First-aid kit
- Prescription Medication
- Sleeping bags and blankets
- Fire Extinguisher
- Hygiene products
- Extra Batteries
- Cell phone charger
- Change of clothes
- Matches in weatherproof container
- Wrench or pliers to turn off utilities
- Whistle to signal for help
- Pet supplies
- Infant supplies
- Important documents in weatherproof container (insurance documents, bank records, IDs)
You can also keep a condensed Emergency Kit in your vehicle as well. For a more extensive kit go to ready.gov/
You Can Be Ruined or You Can Be Ready!
With the Help of Technology
Technology can be a vital tool in preparing for emergencies or disasters. The following are tips to help you be ready and use technology in the event of an emergency disaster.
Store Information Online
There are many places to store information securely online. Services like Google Drive, and Dropbox offer a free way to store different types of files, from a Word document to images of important documents. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records and information on your pets if neccessary.
Follow the News
Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert responders if a rescue is needed through Twitter.
Mark Yourself Safe
The American Red Cross offers a Safe & Well Chick-in site to list yourself as safe or find family and friends in situations where communication is difficult to establish.
Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you're located in the affected area at that time.
Get in Touch
Make sure your contact information is up-to-date in your phone and e-mail for communication with family, friends, business contacts and others whom you may need to contact before, during and after a disaster. SERVPRO has the READY Plan APP, download the APP and be READY for any fire, water or mold disaster.
Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.
Get an Emergency READY Profile
SERVPRO offers an Emergency READY Profile (ERP) for free to help you prepare you, your property or your business for an emergency. By having an ERP done in advance you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely and cost effective mitigation. Call our office for more information regarding your ERP Profile for your property or business.
source: Restoration Newsline Vol 29, Issue 2
Halt Winter Heating Fire Harzards
Fire, Soot, and Smoke damage cleanup
Did you know? 50% of all residential heating-related fires are reported during the months of December, January and February.
Keep the following safety tips in mind to help reduce your risk of a heating-related fire.
- Keep anything flammable at least three feet away from heating equipment., like the furnace, fireplace, wood stove, or a portable space heater. Have a three foot "kid free" zone around open fires and space heaters.
- Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container a safe distance away from your home.
- Remember to turn portable heaters off when leaving the room or going to bed.
- Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
- Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.
- Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer's instructions.
- Test smoke alarms monthly.
If your property does suffer fire damage in your home or business, contact SERVPRO to help make it "Like it never even happened."
Carbon Monoxide: A silent Cold-Weather Killer
Carbon Monoxide is a gas you cannot see, taste, or smell. According to ready.gov, an average of 430 Americans die each year from unintentional carbon monoxide (CO) poisoning. Often times, it is the result of faulty, improperly used, or vented consumer products like furnaces, ranges, water heaters, room heaters and engine-powered equipment such as portable generators. There are precautions you can take to help protect yourself, your family and your employees from deadly CO fumes. Reduce CO fumes exposure in your home or workplace by performing regular maintenance on equipment and appliances that can produce CO. Install carbon monoxide detectors on every level of the home, including outside bedrooms. Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional. Use portable generators only in well ventilated areas away from openings to prevent fumes from entering the home/building. Visit usfa.fema.gov or osha.gov for more info on CO safety.
Worries of Winter Weahter
Winter weather and temperatures falling below freezing can bring about home water damage issues such as frozen pipes and ice dams. These damages are costly to repair and in most instances can be prevented.
Frozen pipes are not only those exposed to the cold weather, such as outdoor pipes, but also pipes in cold areas like basements, attics, garages and kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your home if not properly and quickly fixed.
According to The American Red Cross here are some tips to prevent pipes from freezing:
- Drain water completely from swimming pool, sprinkler system and outside hoses.
- Open kitchen cabinets to let warm air near plumbing.
- In extreme cold, let water drip from faucets that may come from exposed pipes.
- Keep your heat set at the same temperature day and night. The temperature should not be set below 55°f
Ice dams can cause major damage during the snowy season. They form when heated air melts roof snow downward into water dammed behind still frozen ice. When the trapped water cannot run into the gutter system, it can backflow under the roof's shingles and into the structure's interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, (source Travelers.com) check for water stains or moisture in your attic or along ceiling of exterior walls in your home. These are indicators that ice dams have occurred and water has penetrated the roof membrane. Remove the ice dam quickly to prevent major water damage to your homes exterior and interior. Using heated cables, a roof shovel, or calcium chloride ice melt can be used to alleviate the ice dam problem.
If winter weather causes water damage to your property, SERVPRO has trained professional technicians ready to restore your property.
Prevent Home Fires
Fire Prevention Tips
Home fires are preventable! The following are simple steps that everyone can take to prevent a home fire disaster.
- Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
- Wear short, close-fitting or tightly rolled sleeves when cooking.
- Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
- Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.
Electrical and Appliance Safety
- Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
- If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
- Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.
Portable Space Heaters
- Keep combustible objects at least three feet away from portable heating devices.
- Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
- Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
- Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.
Woodstoves and Fireplaces
- Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
- Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
- Make sure the fire is completely out before leaving the house or going to bed.
- Do not put any decorations near the fireplace.
Are You Winter READY!
Cold weather and winter storms can have a huge impact on your home or business if you are not properly prepared. Whether it is heavy rains and wind, freezing temperatures, sleet or snow, all can cause serious and costly property damage. Take steps to be prepared and help take the sting out of the winter blues.
- After winter storms check your property for downed tree limbs and branches. Downed limbs can cause damage to your property and lead to possible water damage issues.
- Roofs, water pipes and gutters should all be inspected to ensure they are in proper order. Gutters should be clear of debris and directed away from buildings. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
- Inspect property for proper drainage to alleviate flood hazard potential.
- Inspect all handrails, stairs, and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post cautions signs.
- Protect water pipes from freezing by simply allowing water to drip when temps fall below freezing. If pipes are under cabinets, leave the cabinet doors open.
- Consider turning outdoor faucets off at the main valve. Once shut remember to drain the outdoor faucet.
When winter weather strikes and causes a disaster, call SERVPRO to strike back!
The Behavior of SMOKE
Fire Cleanup And Restoration
The damage to your property following a fire can often be complicated due to the unique behavior of smoke.
There are two different types of smoke--wet and dry. As a result, there are different typed of soot residue after a fire.
SERVPRO technicians are thoroughly trained in fire cleanup and restoration, and know the different types of smoke and its behavior patterns. Knowing this information is vital to proper restoration. Before restoration begins, the technicians will survey the loss to determine the extent of impact from fire, smoke, heat, and moisture on the building materials and contents. The soot will then be tested to determine which type of smoke damage occurred. Pretesting determines the proper cleaning method and allows us to focus on your precious items.
Smoke can penetrate various cavities within the structure, causing hidden damage and odor. Our knowledge of building systems helps us to investigate how far smoke damage may have spread. The following are additional facts you may not know about smoke.
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Types of Smoke:
Wet Smoke (Plastic and Rubber) Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke (Paper and Wood) Fast burning, high temperatures, heat rises therefore smoke dries.
Protein Fire Residue (Produced by evaporation of material rather than from a fire) Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Fuel Oil Soot (Furnace Puff Backs) While "puff backs" can create havoc for homeowners, SERVPRO technicians can, in most cases restore the contents and structure quickly.
Other Types (Tear gas, fingerprint powder, and fire extinguisher residue) Special loss situations require special care.
Our technicians are trained to handle even the toughest losses. And make any smoke disaster "Like it never even happened."
Fire Cleanup and Safety
Each November, families gather to celebrate Thanksgiving, which includes cooking large dinners, but if you don't practice safe cooking habits your holiday could become hazardous very quickly. According to the National Fire Protection Association (NFPA), cooking fires are the number one cause of home fires and home injuries. The leading cause of fires is unattended cooking. Here are some useful tips to avoid cooking fires:
- Be on ALERT! If you are sleepy or consumed alcohol don't use the stove.
- Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
- If you are simmering, baking or roasting food, check it regularly, and remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.
- Keep anything that can catch fire (oven mitts, wooden utensils, food packaging, and towels) away from the stovetop.
If you have a cooking fire, consider the following safety protocols to help keep your family safe.
- Just get out! When you leave, close the door behind you to help contain the fire.
- Call 911 or the local fire department after you leave.
- For an oven fire turn off the heat and keep the door closed.
- If you try to fight the fire, be sure others are getting out and you have a clear way out.
- Keep a lid nearby when you're cooking to smother small grease fire. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is cooled completely.
Have a safe and happy holiday season!